Policy

Our Commitment to Quality

At Exotic Extensions & Co LLC, we are committed to providing premium-quality luxury hair and exceptional customer service. Please review our policies before placing your order.

Processing Time

Orders are processed within 1–3 business days (excluding weekends and holidays). You will receive a tracking email once your order has shipped.

Shipping Policy

Shipping times vary by carrier. Exotic Extensions & Co LLC is not responsible for delays, lost, or stolen packages once they have been shipped. Please ensure your shipping address is correct before completing your purchase.

All Sales Are Final

Due to the hygienic nature of our products, all sales are final. We do not offer refunds or exchanges unless you receive an incorrect item.

• Important: Please inspect your hair extensions before washing, coloring, cutting, or installing them. Once the hair has been altered in any way, it is no longer eligible for exchange.

Exchanges for Incorrect Items

If you receive the wrong item, contact us within 48 hours of delivery so we can review your claim. Photogenic evidence of the incorrect item must be provided and the hair must be in its original, sealed condition.

Inspection Requirements

To qualify for an exchange, the hair must be:

- Unused and uninstalled

- Unwashed and Unaltered

-In its original packaging with all ties intact

Claims Process

Email your order number, clear photos of the product, and a description of the issue within 48 hours of delivery. Approved claims will receive an exchange for the correct item.

Non-Exchangeable Conditions

We cannot accept exchanges for hair that has been installed, washed, colored, chemically treated, cut, or otherwise altered, or for claims submitted after 48 hours of delivery.

Questions about this policy?

Contact us at support.exoticextensionscollc@gmail.com